Tatsuno India Private Limited | JOB SPECIFICATION FOR CUSTOMER SERVICE Officer | Bsc | any graduate

JOB SPECIFICATION FOR CUSTOMER SERVICE Officer

Company profile:
Tatsuno India Private Limited is a subsidiary of Tatsuno Corporation,
Japan, one of the world's three largest manufacturers of equipment and
systems for the petroleum retail industry. Tatsuno India has commenced
its manufacturing programme at its plant in Navi Mumbai. Apart from
this, Tatsuno India renders a variety of engineering and allied services to
Oil Marketing Companies at their retail outlets. Such services include
turnkey construction, facilities maintenance, logistics, installation,
commissioning and maintenance of equipment and systems and
distribution of products related to the industry.
Industry: Oil & Gas

JOB TITLE / DESIGNATION: Customer Service Officer

JOB DESCRIPTION:
Handling complaint management through Job/ PM/FM modules in CRM
Software including
A- Receiving complaint, interacting with complainant, registering
complaint, generating job no:, advising job no: to complainant.
B- Ensuring approvals have been received for Jobs in to be Approved
stage
C- Ensure that PM jobs logged and assigned
D -Ensuring that FM jobs are logged and job numbers generated are
advised to State in Charge FM for assigning
E -Updating data in Track web except for AMC contract related Data
F - Ensuring entry of all Service Reports through Data Entry Operator
G - Changing job status from completed to closed stage
H - Preparing estimates for billable jobs and obtain approval from
customer before it's execution.

CANDIDATE PROFILE:
 Able to communicate in English, Hindi & Marathi.
 Well-versed with Excel knowledge
 Handling In-bound calls

QUALIFICATION: Any Graduate.
KEY WORDS:
 Handling In-bound/Outbound Calls
 English Communication skills
 Well versed with Excel

Last Date to apply 11th Dec 2019 11 am

apply online: https://forms.gle/3QAYsc3DW5hW9QKJ7